02
If the server is busy.
QUEUE
2 masterings ahead · Your upload is safely waiting.
WR71 processes one heavy mastering job at a time on the current
production server. If another mastering is already running, your job
can wait safely in the queue.
The number refers to masterings, not other customers.
No other customer's identity is shown. When your mastering begins,
the queue chip disappears and the normal WR71 progress display takes over.
03
Your audio is temporary.
Source uploads are removed from active processing storage after the
mastering job is completed. Finished masters can remain available
through a protected download link for up to seven days and are then
scheduled for automatic deletion.
Do not send audio files, passwords or access codes to support unless
WR71 Support explicitly asks for a specific diagnostic item.
05
Access code problem?
Commercial customers can request a replacement access code from the
secure recovery page. Use the same email address that belongs to the
WR71 access.
Recover access code
If the message does not arrive, first check the spam or junk folder.
Never send your current access code or password in a support email.